Payment Policy
Payment Policy
Effective Date: April 19, 2026
1. Introduction
At LuxCooks ("we," "us," or "our"), we want your checkout experience to be secure, transparent, and straightforward. This Payment Policy explains the payment methods we accept, how payments are authorized and billed, and how we protect your payment information when you shop at www.luxcooks.com.
2. Accepted Payment Methods
We accept the following payment methods at checkout:
- Major credit and debit cards (Visa, Mastercard, American Express, Discover)
- Shop Pay
- PayPal
- Other digital wallets and payment methods as made available at checkout (e.g., Apple Pay, Google Pay)
Available payment options may vary depending on your location and device, and will be displayed at checkout.
3. Payment Authorization
Authorization at Checkout: When you place an order, your payment method is authorized for the full order amount at the time of purchase. This confirms that funds or credit are available and reserves them for your order.
Charge Timing: Your payment method is typically charged at the time your order is placed. For items requiring special order, custom configuration, or supplier processing, charges may be applied when the order is confirmed with the supplier.
Declined Payments: If your payment is declined, your order will not be processed. Please verify your payment details or contact your card issuer, then attempt your purchase again.
Fraud Prevention: We use industry-standard fraud detection tools to review orders. We reserve the right to cancel or delay any order flagged for suspected fraudulent activity, and may request additional verification before processing.
4. Billing Terms
Billing Information: You are responsible for providing accurate and current billing information, including your name, billing address, and payment details, at the time of purchase.
Currency: All prices are listed and charged in U.S. Dollars (USD).
Sales Tax: Applicable sales tax is calculated at checkout based on your shipping address and applicable state and local tax laws.
Order Confirmation: You will receive an email confirmation once your order and payment have been successfully processed.
Billing Disputes: If you believe you have been charged in error, please contact us at info@luxcooks.com within 30 days of the charge so we can investigate and resolve the issue.
5. Payment Security
Secure Processing: All payments are processed through secure, PCI-DSS compliant payment gateways provided by Shopify and our third-party payment processors. LuxCooks does not directly store your full credit card or payment account details on our servers.
Encryption: All payment transactions are encrypted using SSL (Secure Socket Layer) technology to protect your personal and financial information during transmission.
Third-Party Processors: Payments may be processed by third-party providers (e.g., Shopify Payments, PayPal). Your use of these services is also subject to their respective privacy and security policies.
Reporting Concerns: If you notice any unauthorized charge or suspect your payment information has been compromised, please contact us immediately at info@luxcooks.com or +1 (503) 376-0920.
6. Refunds
Refunds for approved returns are issued to the original payment method used at checkout, in accordance with our Return & Refund Policy. Please refer to our Return & Refund Policy for full details on refund eligibility and timing.
7. Contact Information
If you have any questions about this Payment Policy, please contact us:
Email: info@luxcooks.com
Phone: +1 (503) 376-0920
Address: 9450 SW Gemini Dr, PMB 425650, Beaverton, Oregon 97008-7105
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time
8. Changes to This Payment Policy
We reserve the right to modify or update this Payment Policy at any time. Changes take effect immediately upon posting. We encourage you to review this policy periodically.